BigDataDepot policy
Refund Policy
How to request a refund for a one-time exact-release purchase.
Effective
Seven-day request window
You may request a refund within seven calendar days of purchase by emailing accounts@hraness.com from the address associated with your Hraness account. Include the purchase date and order identifier if available.
Downloaded or used releases
Because a digital dataset cannot be returned, a release that has been downloaded or substantially accessed is normally not eligible for a discretionary refund. We will still review requests involving duplicate charges, unavailable files, a materially defective release, or another service failure.
Review and legal rights
We review the account, exact release, access and download activity, and payment state. Approved refunds return through Stripe to the original payment method; timing depends on Stripe and the financial institution. This policy does not limit consumer rights or other remedies that cannot be waived under applicable law.